We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and unused and unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
Items returned through no fault of Spare and Square will be subject to a 20% processing fee (non negotiable), and the cost of postage incured by Spare and Square will also be deducted from any refund amount.
(Cost of return = 20% of items full retail price plus postage costs incured by Spare and Square)
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you contact us after 3 days of receipt we can not process a return for damages.
Exceptions / non-returnable items
Certain types of items cannot be returned, like PCBS, special order items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.